Who We Are

Pennine Pharmaceuticals Ltd, Company Number 11259459, our Address is 22 Rishworth Hall Close, Ripponden, HX6 4QP, operates www.penninepharma.co.uk. ‘we’, ‘our’ or ‘us’ refers to Pennine Pharmaceuticals LTD. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive and collate from users of this site. This page informs you on how we look after the information that we hold about you, including conditions under which information provided by you may be processed. This page will make you aware of your privacy rights and how you are protected. We understand that all visitors to the website are entitled to know what details the company holds about them and that this will not be used for unintended purposes or passed onto third parties. Any information collected by us will not be shared or sold to unauthorised third parties. Your information will only be shared with authorised third parties in order to provide ordered pharmaceutical products and to comply with legal requirements. Our policy is General Data Protection Regulation (GDPR) compliant.

While using our site we may ask you to provide us with certain personally identifiable information that can be used to contact you, fulfil your order, or help you with an enquiry. Personal identifiable information includes:

– Your Name

– Your Email Address

– Your Company name and Address

– Your telephone Number

– Personal Account Preferences

– Purchase Information

– Technical Data

Such data will be used to process orders, improve customer experience, and contact you regarding any enquiries.

How we use your information?

• • We use your information to confirm and process your order for pharmaceutical products with the supplier. We provide support by dealing with your queries on your behalf. When in contract with us we may need to provide your information onto third parties such as the supplier or courier service in order to complete your order
  • We use your contact information to have business related communication with you via phone or email. This information includes changes in operation i.e. bank holidays
  • In order to provide effective customer support and resolve any issues we will need to collect relevant information either via phone, email or online forms in order to deal with your enquiries in the correct manner
  • We store your name, contact details, including email addresses to make orders traceable. If you are unhappy with our service and would like to make a complaint, then this information will provide vital as all communication will be traceable and we can try to resolve issues as best as possible. In order to raise a complaint please email info@penninepharma.co.uk
  • If you would like your details to be removed, we have to maintain a minimum of your pharmacy name, licence and order numbers in the circumstances that should there be any recalls on pharmaceutical products we are able to safely locate them and make sure that they have been recalled as per the manufacturers instructions. In the event that you would like your details to be removed, please contact info@penninepharma.co.uk
  • Information processed by us is purely for legitimate reasons to ensure effective record keeping, protection of our legal rights and may be used to obtain professional advice in business related matters and management of risk and to protect your interests as we are duty bound
  • We have a legal requirement to hold your data for a minimum of 5 years which by thereafter is removed from our systems

We work with authorised third-party providers to manage our software applications, website, payment processing methods, IT maintenance and backup & storage of information. If a service provider requires your information to perform an action on your behalf then this will be done in the strictest of manners in accordance with up to date policies and procedures.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. To learn more about our cookie policy please click here.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes to this privacy policy

This Privacy Policy is effective as of 05/04/2022 and will remain in effect except with respect to any changes in its provisions in the future, which will be effective immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment and acceptance of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us on info@penninepharma.co.uk.